Refund Policy

Exhieve Lab Refund Policy

  1. Eligibility: Refunds are eligible for clients who have purchased our website audit services and are not satisfied with the delivered audit report.
  2. Request Process: To request a refund, clients must submit a written request within [number of days] days of receiving the audit report. The request should include the reason for dissatisfaction and any supporting details.
  3. Evaluation: Each refund request will be evaluated on a case-by-case basis by our team. We may request additional information or clarification to better understand the reason for dissatisfaction.
  4. Refund Criteria: Refunds may be issued if:
    • The client demonstrates that the audit report does not meet the agreed-upon scope of services.
    • The client provides valid reasons for dissatisfaction that are deemed reasonable by Exhieve Lab.
  5. Refund Process: If a refund is approved, the refund amount will be processed using the original payment method within 3  working days of approval.
  6. Partial Refunds: In some cases, partial refunds may be issued based on the extent of dissatisfaction and the services rendered.
  7. Non-Refundable Items: Certain non-refundable items may be excluded from this policy, such as third-party fees or expenses incurred during the audit process.
  8. Appeals: Clients who disagree with the refund decision may submit an appeal in writing, providing additional information or evidence to support their case. Appeals will be reviewed by our management team.
  9. Contact Us: For any questions or concerns regarding our refund policy, please contact us at [info@exhieve.com].